Date of publication: May 25th 2018
Last updated: June 23th 2021

Welcome to Bikevo. We want our users to know and understand their rights and our rights in relation to the provision of the Services. Access to and use of the Bikevo application both for iOS and Android devices as well as access to the website

Here are some basic points of the document:

Information on the processing of personal data;
Which data we collect and process;
Why we process data (purposes);
Sharing of personal data;
Recipients of the data;
Rights of the interested parties;
Right to complain;
Change of information;

Information on the processing of personal data

Pursuant to Regulation (EU) 2016/679 (hereinafter indifferently 'Regulation' or 'GDPR'), this page describes the methods of processing the personal data of the visitor and/or user which respectively, consult and access the Bikevo App for iOS and Android devices and the website information does not concern other sites, pages or online services accessible through hypertext links that may be published on the website or on the Bikevo App pages. The products and services offered and described on this site (including the subscription to the newsletter service) are not aimed at and cannot be subscribed by anyone under the age of 18.

Data controller

Data Controller is BIKEVO SRL, VAT number IT09590610961 and Factory - pursuant to Article 4 of Regulation 16/679) - in Via Privata Decemviri 20 in Milan (Postal Code 20137), whose contact details are reported below: Tel: +390236755706, email:

Which data we collect and process

- In General

Bikevo processes certain data, including personal data that you as a user of the Products make available to us, for example by using our Products, and that others provide to us ('Data')

- Categories of Personal Data

These are the categories of personal data we might collect directly or indirectly from you:

Identity information - includes: name (first, last), date of birth, e-mail address, gender, profile picture, weight, height

Contact information - includes your phone number, e-mail address, social media handle, any other communication channel you have used to contact us for more information. We use it to contact you for different reasons depending on the purpose.

Location information - includes your chosen residential location, current log-in location (IP address), and/or GPS location (if you wish to share it with us, for example through your mobile device settings) or other phone-related location data (e.g. via WiFi or Bluetooth), or the specific Bikevo site you visited that might give us clues about where you are. We use it to operate our products and adapt your product experience to your location and to enable Bluetooth connection during the execution of test and workouts.

Purchase information - includes payment provider, duration of your Bikevo subscription, price, currency. We use payment providers to process payments. Although we do not store any credit card information ourselves, we store a payment ID number that is given out by the respective provider (e.g. Apple, Google, Stripe, PayPal) and can be allocated to you. We use it to process your payments.

Social Media information - includes information obtained through your interaction with us on various social media channels such as Facebook, Instagram, Google, etc., including any social media information that is publicly available such as your social media handles, social media interactions and public postings, your 'Likes' and other reactions, your social media connections, your photos that are public, or those you send to us by mentioning us or following our social media posts by using 'handles' or 'hashtags'. We obtain this information from the social media network (e.g. Facebook, Snapchat, Instagram, etc.) directly or indirectly through third-party agencies we have agreements with.

Device information - includes Information about your device or browser that give us an idea about your browsing behaviour or device usage. Your device information is collected by our apps, and your browser information is collected by our cookies, tags, and pixels. This is often required for network security purposes. This includes, but not limited to: IP address, date and time of the visit, how long you remained on our website, transmitted data volume, the referral URL (if you came to our site via a different site or an advertisement), the pages visited on our site, your browser type (including language and version of the browser software) and add-ons, device identifier and features, device type, versions, operating system.

Activity information- includes fitness data (for example workout start and end times, activity type), sensor data (this includes, but not limited to: step goal, duration, pace, distance,, heart rate, Score, speed, cadence and power), and other data (e.g. routes including location data) related to your Bikevo pp. We use it to operate our products, to help you improve your performance goals and improve your user experience and identify what products might be best for you based on your exercise patterns.

Preference information - includes preferred language, login location, units (distance, weight, temperature), personal goals and motivation (beginner, enthusiast, racer), training plan information (e.g. start date, training plan, associated fitness activities, end date, goals), equipment (bike, hometrainer) information (brand, model). We use it to give you convenience when you visit our website or app.

- Data from Others

Import Fitness Activity Information from Connected Account

General. We offer an automatic import of your fitness activity information from other platforms like Garmin. You have to explicitly agree to connect your account from those platforms to your Bikevo account beforehand in order to import such data.

- Service Use

Google Analytics

This Website uses Google Analytics, a web analysis service of Google. Google Analytics uses cookies. See our Cookie Policy for more information on cookies and how to opt-out of them. We use Google Analytics to analyze and constantly improve the use of our Products. The Products use Google Analytics in conjunction with the option '_anonymizeIP()'. This means, IP addresses are processed in a shortened form in order to prevent transmission of any personal data. The basis for the processing of data are our legitimate interests.

Firebase & Google Analytics for Mobile

General.For Apps on iOS and Android we use Google's Firebase (for more information see here) and Google Analytics for Mobile (for more information see here ). User data is transmitted in an anonymized form to Google. Our Apps use identification for mobile devices, including the Google Advertising ID ('GAID') and the ID for Advertising for iOS ('IDFA'), as well as technologies similar to cookies for the use execution of the Analytics for mobile service.

Purpose.We use Firebase and Google Analytics to analyze and constantly improve the use of our Products. Through the statistics we are able to improve our services and make them more interesting for users. The basis for the processing of data are our legitimate interests.

- Cookies and Similar Technologies


Whare Are Cookies. The Website uses 'cookies' – small text files that are placed on your computer, mobile device and/or stored by the browser. The basis for the processing of data via cookies are our legitimate interests.

Cookie Policy. For more information on the cookies we use, which, if any, personal data they collect, and how to disable them, please see our Cookie Policy

Do Not Track Signals. The Products do not recognize or respond to browser-initiated Do Not Track signals. To learn more about Do Not Track signals, you can visit

Why we process data (purposes)

Operating the Products. Bikevo process your data to be able to provide you with a seamless user experience when using the Products.

Providing Services. To operate the Products and provide the services, including to

• authenticate your access to an account;

• track and display your health and fitness activities;

• show your training progress and statistics.

Customer support. To investigate, respond to your requests, and resolve complaints and service issues, e.g. to contact you about a question you submitted to our customer service team

Business Needs. We process your data to manage our business needs.

Performance. We process data to monitor, analyse, and improve the use of our Products, as well as protect the security or integrity of the Products, and their performance and functionality. For example, we analyze User behaviour and perform research about the way you use our Products.

Research And Development. We process data, including public feedback, to conduct research for the further development of our Products, in order to provide you and others with a better, more intuitive and personalized experience, and drive user growth and engagement in our Products.

Marketing General. We process Data to deliver (tailored) marketing materials about Bikevo products and online services to you.

Marketing via email/push messages With your consent, Bikevo will send you personalized marketing emails or push messages with information on topics related to fitness and health, as well as Bikevo products.

Targeted messages on 3rd-party advertising platform. Bikevo use third-party advertising platforms, such as (but not limited to) Facebook, Google, YouTube, Instagram, Twitter, Snapchat, Pinterest to send you messages that are targeted at you, based on your behaviour and browsing pattern, at specific times and locations of these platforms to increase the efficiency of our advertising campaigns.

Compliance and Enforcement. We process your data to comply with our obligations and in compliance with all applicable laws and regulations.

Enforcement. We process your data if we believe it is necessary for security reasons or to investigate possible fraud or other violations of our Terms and Conditions or this Privacy Policy and / or attempts to harm our members or visitors

Sharing of personal data

General. We share data with third parties

• if this is necessary, for the purposes,

• due to a request from a national authority,

• due to a court ruling,

• if required by law,

• if necessary to investigate and defend ourselves against any third-party claims or allegations,

• to exercise or protect the rights and safety of Bikevo, our members, personnel, or

• if you have (explicitly) consented beforehand.

We attempt to notify you about legal demands for your data when we think it is appropriate, unless prohibited by law or court order, or when the request is an emergency. We may dispute such demands when we believe that the requests are overbroad, vague or lack proper authority.

Special categories of personal data, such as heart rate data or other health data, will never be shared with advertisers or similar agencies.

Heart Rate Monitor. Personal health information collected and stored by Bikevo, and subsequently shared by the user via Heart Rate Monitor, may not be protected under the American Health Insurance Portability and Accountability Act (HIPAA).

Services You May Use. Bikevo lets you connect to third-party services. For example, to enable you to connect other accounts to your profile or for sharing your activities.

Health and Fitness Services. Bikevo transfers your information to other health and fitness services, such as Garmin, only after you explicitly consent to the transfer when you connect to such services.

Social Networks and Messenger Services. You can decide to share finished activities via Facebook, Twitter, WhatsApp, Telegram or any other messenger service you may use on your mobile device. Please note that we do not have any influence on or knowledge of the scope and the further use of the Data by the respective messaging service, and cannot take any responsibility for the use of your Data by the respective messaging provider. Please see the messaging service's respective privacy policies for details.

Services Providers. We share your information to others who help us provide and improve our Products (e.g. maintenance, analysis, audit, payments, fraud detection, marketing and development). Service providers will have access to your information as reasonably necessary to perform these tasks on our behalf and are obligated not to disclose or use it for other purposes. We use processors such as Google, Facebook, Amazon Web Services.

Data Selling. We do not sell any of your personal data to third parties.

Recipients of the data

The personal data collected is processed by the Data Processors and by the data processors of the Data Controller, who act on the basis of specific instructions provided in relation to the purposes and methods of the processing itself. The list of data processors is available at the owner's factory.

Rights of the interested parties

Data subjects have the right to obtain from the Data Controller, in the cases provided, access to personal data and the correction or cancellation of the same or the limitation of the processing that concerns them or to oppose the processing (articles 15-22 of the GDPR) . The specific request is presented by contacting the Data Controller at the following references: by ordinary mail Via Privata Decemviri in MILAN (CAP 20137), or Tel: +390236755706, email:

Right to complain

Interested parties who believe that the processing of personal data referred to them through this site occurs in violation of the provisions of the Regulation have the right to lodge a complaint with the Guarantor, as required by art. 77 of the GDPR itself, or to apply to the appropriate judicial offices (art.79 of the GDPR).

Change of information

The owner reserves the right to modify, update, add or remove parts of this information at his discretion and at any time. In order to facilitate this verification, the information will contain an indication of the update date.

Update date: June 2021

Navigation data do not persist for more than seven days and are deleted immediately after their aggregation (except for any need for the detection of crimes by the judicial authorities).